These terms explain how Box Gopher pickup works, what materials are accepted, and how billing and schedule changes are handled.
Service
Box Gopher provides residential pickup of flattened, dry cardboard in the active service area. Customers choose a plan, provide accurate service details, and place accepted materials in the agreed pickup location by 8 AM on pickup day.
Accepted materials
Box Gopher accepts flattened cardboard only. We do not accept trash, food waste, styrofoam, plastic, hazardous materials, wet cardboard, or contaminated materials.
Quantity limits
Recurring pickup plans include one standard pickup stack per scheduled visit. A standard pickup stack means up to 25 flattened household shipping boxes, or one tidy flattened stack no larger than about 3 feet wide, 3 feet deep, and 2 feet tall. One-time overflow pickup includes up to three standard pickup stacks.
Larger moving, renovation, furniture, commercial, or months-long cardboard piles require approval before pickup and may require an added overflow fee or separate visit. Box Gopher may skip, partially collect, or reschedule piles that exceed the plan limit.
Access and missed pickups
Customers are responsible for providing a safe, reachable pickup location. If boxes are not available, are blocked, are unsafe to access, or include unaccepted materials, Box Gopher may skip the pickup.
Schedule changes
Pickup days and timing may vary because of holidays, severe weather, route changes, unsafe access conditions, vehicle issues, or other operational needs. Box Gopher may move a pickup to the next available route day and will make reasonable efforts to notify affected customers by email.
Billing and cancellation
Recurring plans bill through Stripe. Customers may cancel through the billing portal or by contacting support. One-time overflow pickups are billed once.
Changes
Box Gopher may update routes, pickup timing, plan availability, and service rules as operations grow.
Contact
Questions can be sent to hello@boxgopher.me.